Get them talking:
  • Do you have everything you need to be successful?
Keep them talking
  • What can I do… what can you do… to make it easier for you to do your best work?
  • What’s your reaction to this question?  Would you be comfortable asking your crew what they need?
  • Why do we sometimes decide not to ask for things we need?  Why do we put up with situations that could be fixed?
Points to consider
  • Most of us already have plenty of problems to solve.  The last thing we want to do is ask people, “How can I help you?”  The best foremen and front-line leaders are self-sufficient and resourceful!  We don’t want to depend on us to solve their problems!
  • But think about it:  we do want our field leaders to spend their days thinking about how can we make this go better?  We do want our foremen to know what their crews have and don’t have and what help would ensure their success.
  • So let’s model that by asking our fellow leaders: do you have what you need?
  • A wise man once said, “A problem shared is still your problem.”  Asking someone what help they need doesn’t mean you should or can solve their issue for them.  But you can encourage and support them in sorting it for themselves.
more: Ken Blanchard on Servant Leadership